Anyone can be a designer of products and services that make the world better. This is the belief of IDEO.org and the foundation of its popular “human-centered design” process. Time and time again, human centered design (HCD) has shown that by moving through three phases

Picture this scenario: The leadership team of your organization is facing pressure from its board to be more ‘innovative’ and ‘entrepreneurial’ by finding a market-based model to create impact. Not exactly knowing where to start, the leadership team reads a blog post about human-centered design